Privacy policy

Last updated: 5 May 2026

EPHPHATHA FOOD (JEIL TRADING) (“Jeil Trading”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose and store your personal information.

1. Collection of Information

We  may collect personal and business information including:

  • Full name

  • business name

  • delivery and billing address

  • phone number

  • email address

  • payment and transaction details 

  • order history and purchase records

  • account,enquiry, and communication details

  • ABN (where applicable)

We collect this information when you:

  • Place an order

  • Create or use an account

  • Contact us (phone, email, website)

  • Interact with our website or services

2. Use of Information

We may use this information to:

  • process and fulfill orders

  • arrange deliveries

  • manage customer accounts

  • provide customer support

  • issue invoices, credits, or refunds

  • communicate about products, orders, promotions, and business updates

  • support internal business operations and record-keeping

  • comply with legal, accounting, and regulatory obligations

3. Disclosure of Information

We may share information with:

  • delivery providers

  • payment providers

  • IT, website, and service providers

  • professional advisers

  • government authorities where required by law

We do not sell personal information to third parties.

4. Website Analytics and Cookies

Our website may use cookies and similar technologies to collect:

  • browsing behaviour

  • device and browser information

  • website usage data

This helps us improve performance, security, and user experience.

You may adjust your browser settings to disable cookies.

5. Access and Correction

Customers may request access to, or correction of, personal information by contacting us directly.

6. Retention of Information

We retain personal information only for as long as necessary for business, legal, or regulatory purposes.

7. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.

8. Privacy Law

This policy is intended to comply with the Privacy Act 1988 (Cth).